Data Deletion Instructions
Last updated: November 2026
1. Overview
Ray Vault Energy (Pvt) Ltd respects your right to have your personal data deleted. This page explains what data we hold when you create an account or sign in with Google or Facebook, and how to ask us to delete it. It should be read together with our Privacy Policy.
2. Data We Hold
When you sign in to our website, including through Google or Facebook, we may hold:
- Your name, email address and profile picture, as shared by Google or Facebook when you sign in.
- The account identifier that links your Google or Facebook login to your Ray Vault Energy account.
- Your mobile number and the delivery addresses you save.
- Your order history, invoices, payment records and warranty records.
We never receive or store your Google or Facebook password, and we do not post to your social accounts.
3. How to Request Deletion
- Send an email to inquire@rayvault.lk with the subject "Data deletion request".
- Send it from the email address linked to your account, or include that email address and your registered mobile number so we can identify your account.
- Tell us whether you signed in with Google, Facebook or an email address.
We may ask you to confirm your identity before deleting anything, so that no one else can delete your account. We will complete your request and confirm by email within 30 days.
4. What Happens Next
Once your request is confirmed, we will:
- Delete your website account, including the link to your Google or Facebook login.
- Delete the delivery addresses saved to your account.
- Delete your customer record entirely if you have never placed an order with us.
5. Data We Must Keep
Order, invoice, payment and warranty records are retained for a minimum of five (5) years for accounting and tax compliance purposes under Sri Lankan law, and so that we can honour product warranties. These records are kept only for those purposes and are no longer linked to a website account. They are deleted when the retention period ends.
6. Removing Ray Vault Energy from Google or Facebook
You can also stop Google or Facebook sharing your information with us at any time:
- Facebook: go to Settings & privacy, Settings, Apps and websites, select Ray Vault Energy and choose Remove.
- Google: visit myaccount.google.com/connections (opens in a new tab), select Ray Vault Energy and choose to delete all connections.
Removing the connection stops new information being shared, but does not delete data we already hold. To have that deleted, follow the steps in section 3.
7. Contact Us
If you have any questions about deleting your data, please contact us: